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How Finchale will be using the Rickter Scale® to support veterans

We were recently fortunate to work with the team at Finchale, an independent charity in Durham providing specialist progression support for people with multiple and complex barriers to employment.

Echoing the whole ethos of Rickter, Finchale provides holistic, person-centred support, focused on helping people develop the skills they need to succeed.

Support is tailored to the individual’s requirements with a comprehensive range of assistance available, from helping with CVs or numeracy skills, to addressing addictions, social isolation or mental health difficulties, to supporting the entire family unit – Finchale have it covered.

An impressive 90% of the clients who start to work with Finchale go on to complete their programme.

Andy Wildish, Veterans Service Team Leader at Finchale, was aware of Rickter’s previous work with Finchale College and contacted us with a particular interest in how Rickter could be used as an outcomes measure within the Veterans Support Service:

“Having used Rickter Scale® a number of years ago, I was aware of the benefit it could have for our veterans and recording processes. Not only can Rickter Scale® help us to easily record the progress of our clients and their “distance travelled”, but it also provides us with a platform to work from which can then motivate and encourage our veterans to look at their own progression, plan ways in which to impact their lives and set goals to achieve in a number of areas.

The Rickter Impact Management System will also allow me to produce charts and graphs indicating the progression of our veterans, which can be used in our reports and monitoring forms to funders. The ability to do this could be vital in securing future funding to continue this extremely valuable work.”

The Veterans Support Service is available to anyone who has served in the armed forces and is having difficulties moving on in civilian life.

Our Director of Operations, Nan Wood, delivered the Rickter Scale® training session for Finchale:

“I had a very interesting day with the team at Finchale who are supporting veterans to get into employment. 

It was great to hear the staff talk about their work with such enthusiasm and I hope that using the Rickter Scale® will not only aid them within their role, but also help the individuals to gain more success.”

The Rickter Scale® will be applied on entry to the service using the Lifeboard to help the individual self assess with regards to identifying positive aspects of their life and also the areas where they want to make changes. Following this, the Employment Development Organisers will use an overlay tailored to the specific needs around employability skills. This will help to inform Action Plans and to measure movement towards their individual goals.

Finchale also have to evidence soft outcomes to their funders and are using the Rickter Impact Management System to collate information and form reports.

We look forward to supporting this proficient service in assisting veterans to move forward.

To find out more and read some inspiring stories from service-users, please visit www.finchale.org and you can follow Finchale on Twitter @Finchale_Org