As organisations increasingly recognise the importance of soft skills, the Rickter Scale provides an ideal vehicle to benefit both the employee’s personal growth and the company’s bottom line through soft skill development.
Customer service key to business success
Good standards of customer service are critical to any business success and the soft skills (or lack thereof) of your workforce has a lasting effect on the customer experience. It has been well documented that a happy workforce equals happy customers.
Employees who feel undervalued and overlooked are not conducive to any place of business. People always perform best when they feel appreciated, with their input and achievements being acknowledged. Feeling ‘good’ about work and that they are a valued part of the team helps an employee feel motivated to do their best.
In these busy times, managers can be forgiven for being so caught up in trying to keep on top of business activities that often employees are being ‘left to it’. More than ever it feels there is too little time to spend speaking with staff when there are clients to see, orders to go out or issues to resolve.
However neglect soft skills development at your cost, with recent research by the Development Economics group suggesting this is an area worth £88bn to the UK economy per year, particularly in businesses that rely on face-to-face human interaction.
Tackling the soft skills gap to create a better workplace
The best way to improve soft skills is through the recognition of what they are and then by goal-setting and measuring the subsequent journey.
Workplace wellbeing can easily be aided by taking some simple steps:
- Teach your workforce what soft skills are
- Using the Rickter Scale, work with individuals to recognise their soft skills and determine the steps needed for growth
- Create a workable action plan, encouraging individuals to build and expand on their soft skills
Working on your team’s soft skills will almost certainly contribute to the productivity and operational efficiency of your organisation or service.
Rickter is the ideal process for helping individuals recognise and develop soft skills such as Leadership, Communication, Resilience and Time Management.
Contact us to request more information on the Nurturing Soft Skills Rickter framework.
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